.page-faq {
  --faq-accent: var(--ochre);
  --faq-fast: 180ms;
  --faq-heading-font: var(--font-display);
  display: block;
  background: var(--paper);
  color: var(--ink);
}

/* ---------- 页面头部 ---------- */
.page-faq .faq-head {
  padding-top: var(--space-4);
}

.page-faq .faq-head .breadcrumb {
  margin-bottom: var(--space-3);
}

.page-faq .faq-head-grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--space-2);
}

.page-faq .faq-eyebrow {
  margin: 0;
  color: var(--ochre);
}

.page-faq .faq-h1 {
  font-family: var(--faq-heading-font);
  font-weight: 700;
  font-size: clamp(32px, 7vw, 56px);
  line-height: 1.14;
  letter-spacing: -0.01em;
  margin: 0 0 var(--space-3);
  text-wrap: balance;
  max-width: 20ch;
}

.page-faq .faq-lead {
  font-size: 17px;
  line-height: 1.78;
  color: var(--ink-70);
  max-width: var(--max-read);
  margin: 0 0 var(--space-3);
}

.page-faq .faq-head-meta {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .faq-head-meta .pill {
  font-size: 13px;
  letter-spacing: 0.02em;
}

@media (min-width: 900px) {
  .page-faq .faq-head-grid {
    grid-template-columns: 168px minmax(0, 1fr);
    gap: var(--space-5);
    align-items: start;
  }
  .page-faq .faq-eyebrow {
    padding-top: 12px;
  }
}

/* ---------- 图片 ---------- */
.page-faq .faq-figure {
  margin: 0;
}

.page-faq .faq-figure img {
  display: block;
  width: 100%;
  max-width: 100%;
  height: auto;
  object-fit: cover;
  border-radius: var(--radius-l);
}

.page-faq .faq-banner .faq-figure img {
  aspect-ratio: 14 / 9;
}

.page-faq .faq-figure--inline {
  margin: var(--space-5) 0;
}

.page-faq .faq-figure--inline img {
  aspect-ratio: 3 / 2;
  border-radius: var(--radius-m);
}

/* ---------- 通用小节标题 ---------- */
.page-faq .sec-head {
  max-width: 66ch;
  margin-bottom: var(--space-4);
}

.page-faq .sec-head .eyebrow {
  margin: 0 0 10px;
  color: var(--ink-50);
}

.page-faq .sec-title {
  font-family: var(--faq-heading-font);
  font-weight: 700;
  font-size: clamp(24px, 4.4vw, 38px);
  line-height: 1.22;
  letter-spacing: -0.01em;
  margin: 0 0 var(--space-2);
  text-wrap: balance;
}

.page-faq .sec-lead {
  margin: 0;
  color: var(--ink-70);
  font-size: 16px;
  line-height: 1.75;
}

/* ---------- 三步流程 ---------- */
.page-faq .steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--space-4);
}

.page-faq .step {
  position: relative;
  padding-top: var(--space-1);
}

.page-faq .step-num {
  display: grid;
  place-items: center;
  width: 46px;
  height: 46px;
  border-radius: var(--radius-m);
  background: var(--snow);
  border: 1px solid var(--line);
  color: var(--ink);
  font-family: var(--font-mono);
  font-size: 15px;
  letter-spacing: 0.06em;
  margin-bottom: var(--space-2);
}

.page-faq .step:first-child .step-num {
  background: var(--ochre);
  border-color: var(--ochre);
  color: var(--paper);
}

.page-faq .step-title {
  font-family: var(--faq-heading-font);
  font-size: 20px;
  font-weight: 700;
  line-height: 1.35;
  margin: 0 0 8px;
}

.page-faq .step-text {
  margin: 0;
  font-size: 16px;
  line-height: 1.75;
  color: var(--ink-70);
  max-width: 42ch;
}

@media (min-width: 760px) {
  .page-faq .steps {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: var(--space-5);
  }
  .page-faq .step:not(:last-child)::after {
    content: "";
    position: absolute;
    top: 23px;
    right: calc(var(--space-5) * -1 + 10px);
    width: calc(var(--space-5) - 20px);
    height: 0;
    border-top: 1px dashed var(--line-strong);
  }
}

/* ---------- 可展开问答组 ---------- */
.page-faq .faq-item {
  position: relative;
  border-bottom: 1px solid var(--line);
  transition: background-color var(--faq-fast) ease;
}

.page-faq .faq-item::before {
  content: "";
  position: absolute;
  left: 0;
  top: 6px;
  bottom: 6px;
  width: 3px;
  border-radius: var(--radius-pill);
  background: transparent;
  transition: background-color var(--faq-fast) ease;
  pointer-events: none;
}

.page-faq .faq-item:has([aria-expanded="true"]) {
  background: var(--snow);
}

.page-faq .faq-item:has([aria-expanded="true"])::before {
  background: var(--faq-accent);
}

.page-faq .faq-q {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: var(--space-2);
  width: 100%;
  padding: 18px 14px 18px 20px;
  background: none;
  border: 0;
  font-family: var(--font-body);
  font-size: 16.5px;
  font-weight: 600;
  line-height: 1.55;
  letter-spacing: 0.01em;
  color: var(--ink);
  text-align: left;
  cursor: pointer;
  transition: color var(--faq-fast) ease;
}

.page-faq .faq-q:hover {
  color: var(--ochre);
}

.page-faq .faq-q:focus-visible {
  outline: 2px solid var(--ochre);
  outline-offset: -3px;
  border-radius: var(--radius-s);
}

.page-faq .faq-q-text {
  flex: 1 1 auto;
  min-width: 0;
}

.page-faq .disclosure-icon {
  flex: 0 0 auto;
  position: relative;
  width: 20px;
  height: 20px;
  margin-top: 4px;
  color: var(--ink-50);
}

.page-faq .disclosure-icon::before,
.page-faq .disclosure-icon::after {
  content: "";
  position: absolute;
  background: currentColor;
  border-radius: 2px;
  transition: transform var(--faq-fast) ease, opacity var(--faq-fast) ease;
}

.page-faq .disclosure-icon::before {
  left: 2px;
  right: 2px;
  top: 9px;
  height: 2px;
}

.page-faq .disclosure-icon::after {
  top: 2px;
  bottom: 2px;
  left: 9px;
  width: 2px;
}

.page-faq .faq-item:has([aria-expanded="true"]) .disclosure-icon {
  color: var(--faq-accent);
}

.page-faq .faq-item:has([aria-expanded="true"]) .disclosure-icon::after {
  transform: scaleY(0);
}

.page-faq .faq-a {
  padding: 0 16px 22px 20px;
  max-width: var(--max-read);
}

.page-faq .faq-a p {
  margin: 0;
  font-size: 16px;
  line-height: 1.78;
  color: var(--ink-70);
}

/* ---------- 高频速答 ---------- */
.page-faq .faq-hot {
  border-top: 1px solid var(--line-strong);
  max-width: 900px;
}

.page-faq .faq-hot .faq-item {
  --faq-accent: var(--amber);
}

.page-faq .faq-hot .faq-q {
  font-family: var(--faq-heading-font);
  font-size: 19px;
  padding-top: 22px;
  padding-bottom: 22px;
}

/* ---------- 六大分类：索引 + 展开区 ---------- */
.page-faq .faq-split {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--space-4);
}

.page-faq .faq-index-inner {
  border-left: 2px solid var(--line);
  padding-left: var(--space-3);
}

.page-faq .faq-index-title {
  margin: 0 0 12px;
  font-size: 13px;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--ink-50);
  font-family: var(--font-mono);
}

.page-faq .faq-index-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 2px 14px;
}

.page-faq .faq-index-link {
  display: grid;
  grid-template-columns: 26px minmax(0, 1fr);
  gap: 8px;
  align-items: baseline;
  padding: 8px 6px 8px 0;
  font-size: 15px;
  line-height: 1.5;
  color: var(--ink-70);
  text-decoration: none;
  border-bottom: 1px solid transparent;
  transition: color var(--faq-fast) ease, border-color var(--faq-fast) ease;
}

.page-faq .faq-index-link:hover,
.page-faq .faq-index-link:focus-visible {
  color: var(--ochre);
  border-bottom-color: var(--ochre);
}

.page-faq .faq-index-num {
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--ink-50);
  transition: color var(--faq-fast) ease;
}

.page-faq .faq-index-link:hover .faq-index-num,
.page-faq .faq-index-link:focus-visible .faq-index-num {
  color: var(--ochre);
}

@media (min-width: 960px) {
  .page-faq .faq-split {
    grid-template-columns: minmax(180px, 210px) minmax(0, 1fr);
    gap: var(--space-6);
    align-items: start;
  }
  .page-faq .faq-index-inner {
    position: sticky;
    top: calc(var(--header-h) + 28px);
  }
  .page-faq .faq-index-list {
    grid-template-columns: minmax(0, 1fr);
    gap: 1px;
  }
}

.page-faq .faq-cats {
  min-width: 0;
}

.page-faq .faq-block {
  position: relative;
  padding-top: var(--space-4);
  border-top: 1px solid var(--line);
  margin-bottom: var(--space-5);
  scroll-margin-top: calc(var(--header-h) + 32px);
}

.page-faq .faq-block::before {
  content: "";
  position: absolute;
  top: -1px;
  left: 0;
  width: 56px;
  height: 2px;
  background: var(--faq-accent);
}

.page-faq .faq-block--spring { --faq-accent: var(--barley); }
.page-faq .faq-block--summer { --faq-accent: var(--glacier); }
.page-faq .faq-block--autumn { --faq-accent: var(--amber); }
.page-faq .faq-block--winter { --faq-accent: var(--indigo); }

.page-faq .faq-block-title {
  display: flex;
  align-items: baseline;
  gap: 12px;
  font-family: var(--faq-heading-font);
  font-size: clamp(21px, 3.2vw, 28px);
  font-weight: 700;
  line-height: 1.3;
  margin: 0 0 8px;
  color: var(--ink);
}

.page-faq .faq-block-num {
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: 0.08em;
  color: var(--faq-accent);
  border-bottom: 2px solid var(--faq-accent);
  padding-bottom: 2px;
  flex: 0 0 auto;
}

.page-faq .faq-block-note {
  margin: 0 0 var(--space-3);
  font-size: 15px;
  line-height: 1.7;
  color: var(--ink-50);
  max-width: 56ch;
}

/* ---------- 自助排查 ---------- */
.page-faq .triage {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--space-4);
}

@media (min-width: 800px) {
  .page-faq .triage {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: var(--space-5);
  }
}

.page-faq .triage-col {
  background: var(--snow);
  border-radius: var(--radius-l);
  padding: var(--space-3) var(--space-3) var(--space-4);
}

.page-faq .triage-title {
  font-family: var(--faq-heading-font);
  font-size: 20px;
  font-weight: 700;
  margin: 0 0 var(--space-3);
  padding-bottom: 12px;
  border-bottom: 1px solid var(--line);
}

.page-faq .triage-list {
  list-style: none;
  counter-reset: triage;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .triage-list li {
  counter-increment: triage;
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr);
  gap: 8px;
  align-items: baseline;
  font-size: 16px;
  line-height: 1.65;
  color: var(--ink-70);
}

.page-faq .triage-list li::before {
  content: counter(triage, decimal-leading-zero);
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: 0.06em;
  color: var(--ochre);
}

.page-faq .triage-foot {
  margin: var(--space-4) 0 0;
  font-size: 16px;
  line-height: 1.78;
  color: var(--ink-70);
  max-width: var(--max-read);
  padding-left: var(--space-2);
  border-left: 3px solid var(--gold);
}

/* ---------- 找人工 ---------- */
.page-faq .human-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--space-3);
}

@media (min-width: 800px) {
  .page-faq .human-list {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: var(--space-4) var(--space-5);
  }
}

.page-faq .human-item {
  display: grid;
  grid-template-columns: 14px minmax(0, 1fr);
  gap: 14px;
  align-items: start;
  padding-top: var(--space-2);
  border-top: 1px solid var(--line);
}

.page-faq .human-mark {
  width: 12px;
  height: 12px;
  margin-top: 6px;
  border-radius: var(--radius-pill);
  background: var(--amber);
}

.page-faq .human-item h3 {
  font-family: var(--font-body);
  font-size: 17px;
  font-weight: 700;
  line-height: 1.5;
  margin: 0 0 6px;
}

.page-faq .human-item p {
  margin: 0;
  font-size: 15.5px;
  line-height: 1.72;
  color: var(--ink-70);
  max-width: 46ch;
}

/* ---------- 联系面板 ---------- */
.page-faq .contact-panel {
  background: var(--indigo);
  color: var(--snow);
  border-radius: var(--radius-l);
  padding: var(--space-4) var(--space-3);
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: var(--space-4);
}

@media (min-width: 900px) {
  .page-faq .contact-panel {
    grid-template-columns: minmax(0, 1.05fr) minmax(0, 1fr);
    gap: var(--space-6);
    padding: var(--space-6) var(--space-5);
  }
}

.page-faq .contact-eyebrow {
  color: var(--gold);
  margin: 0 0 12px;
}

.page-faq .contact-title {
  font-family: var(--faq-heading-font);
  font-weight: 700;
  font-size: clamp(23px, 3.6vw, 32px);
  line-height: 1.28;
  margin: 0 0 var(--space-3);
  letter-spacing: -0.01em;
  max-width: 22ch;
}

.page-faq .contact-text {
  margin: 0 0 14px;
  font-size: 16px;
  line-height: 1.78;
  color: rgba(255, 255, 255, 0.78);
  max-width: 48ch;
}

.page-faq .contact-link {
  color: var(--gold);
  text-decoration: underline;
  text-underline-offset: 3px;
  transition: color var(--faq-fast) ease;
}

.page-faq .contact-link:hover {
  color: var(--snow);
}

.page-faq .contact-link--dark {
  color: var(--ochre);
}

.page-faq .contact-link--dark:hover {
  color: var(--ochre-deep);
}

.page-faq .contact-list {
  margin: 0;
  display: grid;
  gap: 0;
  align-content: start;
}

.page-faq .contact-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 2px;
  padding: 14px 0;
  border-bottom: 1px solid rgba(255, 255, 255, 0.16);
}

.page-faq .contact-row:first-child {
  padding-top: 0;
}

.page-faq .contact-row:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

@media (min-width: 560px) {
  .page-faq .contact-row {
    grid-template-columns: 96px minmax(0, 1fr);
    gap: 16px;
    align-items: baseline;
  }
}

.page-faq .contact-row dt {
  font-size: 13px;
  letter-spacing: 0.06em;
  color: rgba(255, 255, 255, 0.58);
  font-family: var(--font-mono);
}

.page-faq .contact-row dd {
  margin: 0;
  font-size: 16.5px;
  line-height: 1.6;
  color: var(--snow);
  word-break: break-word;
}

.page-faq .reach-more {
  margin: var(--space-3) 0 0;
  font-size: 16px;
  line-height: 1.78;
  color: var(--ink-70);
  max-width: var(--max-read);
}

/* ---------- 动效降级 ---------- */
@media (prefers-reduced-motion: reduce) {
  .page-faq *,
  .page-faq *::before,
  .page-faq *::after {
    transition-duration: 1ms !important;
    animation-duration: 1ms !important;
  }
}
</main>